Help

Help

Register for access to the Members Area

As a member of our Credit Union you can view your account details online. But first you will need to obtain your PIN. You can contact the Credit Union directly or you can apply online for your PIN, using our Online PIN Register Form.

Cant Login

Can't Login?

If you already have a PIN and you are having trouble accessing the Members Area, view a list of potential problems and solutions below

Timeout message when logging in

The Members Area uses a temporary file called a Session Cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully, and is deleted immediately you click the logout button. However, if cookies have been disabled in your browser's settings, you will not be able to login, and you may receive the following message: Your session has Timed Out due to a period of inactivity

We do not use cookies to collect or store your personal information. Session cookies are used solely to restrict and control access to the Members Area, and these cookies are deleted once you have logged out. Always click the logout button when you have finished.

How to enable cookies

Internet Explorer
How to enable cookies in Microsoft Internet Explorer

Mozilla Firefox
How to enable cookies in Firefox

Google Chrome
How to enable cookies in Google Chrome

Safari
How to enable cookies in Safari

Can't view the login or any other secure page

The login page and the Members Area pages are digitally encrypted by a secure certificate to protect the integrity of information passing between your computer and our web server. These pages can be recognized by their address which usually begins with https://, where the s indicates a secure page.

Unfortunately, older browsers do not recognize the newer digital certificates, and so must be upgraded if logging into your account is required. The advantages of these certificates are clear: no one but you can view your account details.

Sometimes even the latest browsers and operating systems contain bugs or security loopholes which prevent logging in, and it becomes necessary to download a fix or an update for your particular browser or computer.

If possible, you should be using the latest version of Internet Explorer or any of the alternative browsers (Firefox, Google Chrome, Safari, Opera, etc.) You should also make sure you have downloaded the latest patches, fixes and updates for your browser, particularly if you are accessing the Internet from a computer running Microsoft Windows.

These patches, fixes and upgrades usually resolve login problems, but they have the added benefit of improving the security of your computer, protecting against malicious downloads and viruses.

The latest versions of the most popular browsers can be downloaded from the following links:

Internet ExplorerDownload the latest version of Microsoft Internet Explorer

Safari
Download the latest version of Safari

Mozilla Firefox
Download the latest version of Firefox

Google Chrome
Download the latest version of Google Chrome

Opera
Download the latest version of Opera

If you already have an up to date browser, you may also need to run a Windows Update if your computer is running Microsoft Windows. It is a good idea to run this update regularly because it will improve your computer's security. The Windows update can be run from the Windows Start Menu » Windows Update, or by clicking the following link:

http://update.microsoft.com

If you have never run this update before, it will take some time to complete the necessary steps. Thereafter, if you run the update regularly, it should be much faster.

The Members Area is being updated when I login

Your account balances and transactions are updated in the website regularly so that when you login you have a recent and up-to-date reflection of your finances. This usually happens either before the working day begins or at the end of the working day, but it does mean that the Member's Area is momentarily offline. Return to login a few minutes later and you should be able to view the latest information for your account once more.

If you continue to experience difficulties, it is likely that there is some other error, and you should contact the Credit Union.

It says my PIN or Date of Birth are wrong

If you have recently registered for your PIN, it may take up to 48 hours to reflect in the website, and you should try again the following day or contact the Credit Union.

Make sure you enter your details exactly as requested. Here are some guidelines:

Member Number - type your complete member number into the textbox provided, making sure you have no spaces between characters, and you have not omitted anything.

PIN - ensure there are no spaces between characters, and make sure you enter a number only (no alphabetical characters).

Date of Birth - type your date of birth exactly as requested using the formula dd/mm/yyyy. Don't forget to add the forward slash / between the day, month and year.

If you still cannot access the Members Area, there may be some other problem, and you should contact the Credit Union.

Cookies and your Security

The Members Area uses a temporary file called a session cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully, and is deleted immediately you click the logout button.

We do not use cookies to collect or store your personal information. Session cookies are used solely to restrict and control access to the Members Area, and these cookies are deleted once you have logged out. Always click the logout button when you have finished.

How to enable cookies

Internet Explorer
How to enable cookies in Microsoft Internet Explorer

FireFox

Mozilla Firefox
How to enable cookies in Firefox

Google Chrome
How to enable cookies in Google Chrome

Safari

Safari
How to enable cookies in Safari

Delete Remembered Passwords

If you are worried about the security of your computer, deleting your passwords can help secure your online presence. No matter the reason or browser, deleting your saved passwords only takes a few clicks.

How to Delete Remembered Passwords

For instructions of how to delete saved passwords in your browser, please see the following link: How to Delete Remembered Passwords

Trouble Browsing Our Site

If you can login to the Members Area, but you are having problems viewing or accessing other parts of our website

The login form fields are filled out with another person's information

Forms Autocomplete - This is a feature of the latest browsers which makes it easier to fill out online forms by remembering what was previously typed into the form's text boxes, and automatically inserting this information where appropriate. The kind of information remembered includes previous text entries, usernames and passwords, and web addresses when typed into the browser's address bar. In the case of public or shared computers this feature may reveal personal and confidential information and should ideally be disabled.

The login form fields are already filled out with my information on a shared computer

Forms Autocomplete - This is a feature of the latest browsers which makes it easier to fill out online forms by remembering what was previously typed into the form's text boxes, and automatically inserting this information where appropriate. The kind of information remembered includes previous text entries, usernames and passwords, and web addresses when typed into the browser's address bar. In the case of public or shared computers this feature may reveal personal and confidential information and should ideally be disabled.

I am concerned about the privacy of my information

Your privacy and personal information is protected in several different ways on our website:

  • A PIN is issued only to bona fide members of the Credit Union, and your PIN application details are checked against the Credit Union system.
  • Your online account is protected by a 3-tier login, which is usually your Member Number, your PIN and your Date of Birth. You should not reveal your PIN.
  • When you log into the members area, your login details are encrypted while passing from your computer to our web server, limiting the chances of revealing your information should it be intercepted en route. The 128-bit SSL encryption uses an industrial-strength PGP algorithm which has been found to be nearly impossible to break. The integrity of the encryption is verified by your browser which can recognize the digital certificate installed for our website, and inform you if the certificate (and therefore the encryption) is valid or expired. Next time you are in the Members Area, click on the small padlock at the bottom of your browser to view the digital certificate's details.
  • Not only are your login details encrypted, but so too are your account balances and transactions. In fact all information passing between your computer and the server is digitally encrypted while you are logged into the Members Area.
  • The Members Area will automatically close your session after 5 minutes of being idle, which helps prevent revealing your personal information should you be away from your computer for an extended period. You should logout of the Members Area when you are finished.
  • Our server has a dedicated team of administrators, constantly maintaining and upgrading the websites' security and performance.
Web pages look different on my screen compared to another screen

While our websites are optimized to display adequately in most scenarios, there are a multitude of factors which may affect the way a page is displayed. The factors which influence how a website looks on your monitor are:

  • Browser Type (Internet Explorer, Firefox, Google Chrome, Safari, Opera, etc.)
  • Browser Version - New browsers support more features, and suspend archaic features. Older browsers set aside more room for navigation buttons.
  • Operating System (Windows, Apple, Unix, Java, Mobile Device Operating Systems, etc.)
  • Monitor Size and Resolution - Monitors can be set to different display resolutions which mean a greater or lesser part of the webpage is displayed in the same area.
  • Monitor Colours - Colours appear differently on Windows, Apple, LCD and Mobile Device screens for example, and the number of colours a monitor can display varies greatly, from 256 up to 16 million colors. Monitors can also be set brighter or darker according to your preferences.
I think I am viewing outdated pages

Your browser has the ability to temporarily save pages you've visited so that the next time you visit them they will download much more quickly. Sometimes, after the website has been updated, you are still viewing an older page that was cached by your browser the last time you visited. You need to clear your browser's history and empty the cache to be able to view the latest version of a page.

Step 1 - Clear History

Step 2 - Empty Cache

I get pop-up alert messages when I login / logout of the Members Area

Show Alerts - When this feature is enabled you are notified in a pop-up alert message every time you enter or leave the secure Member's Section, or whenever you submit a form. These alerts are merely for your information and may be turned off if desired.

I can't open or view PDF documents or application forms

Adobe Reader - This is a free download, available on most computers, which enables viewing of Adobe PDF documents, and is required for viewing forms and newsletters in our website. The advantage of this type of document is that forms can be displayed and printed so they closely match the official paper documents.

In newer versions of Adobe Reader, certain forms (such as loan applications) can be filled in online and then printed off. To complete application forms online, you should have at least version 4 of Adobe Reader. To download Adobe Reader, click on the link below:

Adobe Reader
Useful for viewing on-screen, text-based documents as they were intended for print, making content more reader-friendly
PDF documents don't open within my browser

Adobe Reader - You may have Adobe Reader installed on your computer already, but to view forms from within your browser, it should be installed as a plug-in rather than a separate program. This is easily done by clicking the Adobe Reader icon below.

Adobe Reader is a free download, available on most computers, which enables viewing of Adobe PDF documents, and is required for viewing forms and newsletters in our website. The advantage of this type of document is that forms can be displayed and printed so they closely match the official paper documents.

In newer versions of Adobe Reader, certain forms (such as loan applications) can be filled in online and then printed off. To complete application forms online, you should have at least version 4 of Adobe Reader. To download Adobe Reader, click on the link below:

Adobe Reader
Useful for viewing on-screen, text-based documents as they were intended for print, making content more reader-friendly
Terms And Conditions

Access to this Site and the use of information contained on it is governed by the terms and conditions set out below. These terms and conditions are important and are for the protection of both you and us. Please take the time to read the terms and conditions carefully. By proceeding further you will be deemed to have accepted them. Please note that references to we means the Credit Union and our subsidiaries and associates.

1. This Site is established in the Republic of Ireland (Ireland) in accordance with the laws of Ireland and will be governed by the laws of that country. When you use the Site, you accept that your use of the Site and any information on the Site, will also be governed by the laws of Ireland and if any claim or dispute arises from your use of the Site or any of the information on it, you agree that the Ireland courts will have exclusive jurisdiction over all such claims or disputes.

2. We have provided the contents of this Site for your information only. The distribution of information on the Site may be restricted by local law or regulation in certain jurisdictions. This information is not intended for distribution to, or use by, any person or entity in any such jurisdiction and persons accessing these pages should inform themselves about and observe any such restrictions. If you are in any doubt as to whether this Site can be lawfully used by you please do not proceed further.

3. Information about some of the products and services on this Site is subject to specific restrictions concerning the persons to whom such information may be made available. Details of such restrictions are set out on the pages to which they relate and you should read those details carefully before proceeding to the rest of the relevant page.

4. Information about some of the products and services on this Site are subject to additional Legal Notices and Warnings. These notices and warnings are important and are for the protection of both you and us. Please take the time to carefully read all Legal Notices and Warnings on the pages of this Site that you visit.

5. We have given the information on the Site in good faith. We have taken the information from trade and other sources believed to be reliable. Although we have made all reasonable efforts to ensure that all of the information on the Site is accurate at the time of inclusion, we do not represent that this is the case and it should not be relied upon as such. Please note that we may update or alter the information on this Site at any time without giving notice of the alterations. Any opinions and estimates expressed reflect our judgement at the date given and are also subject to change without notice. Accordingly you agree not to hold us responsible for any inaccuracies or omissions. If you do not understand or if you have any queries on any of the information on the Site, we recommend that you consult a professional financial adviser.

6. Please note that the sending of personal information via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology.

7. Some pages on this Site contain hypertext links to web sites not maintained by us. You are reminded that when you enter other web sites via such hypertext links, you will not be subject to these terms and conditions and you will not benefit from the protections afforded to you in using our Site. We will not be liable in any way for the content, availability or use of such linked web sites and you use such links entirely at your own risk.

8. Some of the pages on this Site contain hypertext links to web sites of business units, subsidiaries and associates of The Credit Union. You are reminded that when you enter such sites, you will be subject to the terms and conditions of those sites.

9. Access to and use of this Site is at the user's own risk and we do not represent or warrant that the use of this Site or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the access, use or performance of this Site or any its contents.

10. The information contained in this Site is for information purposes only. Whilst every care has been taken in their preparation we do not make any warranties or representations as to their completeness, accuracy or reliability of the contents of this Site. We neither accept nor assume any responsibility to you in relation to the contents of this Site.

11. The contents of this Site, including these terms and conditions, are subject to change by us without notification. The information in this Site may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in this Site up to date or liability for any failure to do so.

12. Copyright in the Site and the information set out on it belongs to us and may not be copied, transmitted or reproduced without our prior consent.

SECURITY NOTICE

While all reasonable security precautions have been taken by the Credit Union, the nature of communication by the Internet is such that the Credit Union cannot guarantee the privacy or confidentiality of any information relating to the member passing over the Internet. In accessing the Credit Union website and in availing of our services, the member accepts that electronic mail messaging may not be free from interference by third parties and may not remain confidential. The use of the Credit Union's website is at the member's sole risk.

Security Overview

The Members Area utilises several layers of technology to ensure the confidentiality and integrity of its transactions across the Internet. SSL Protocol (Secure Sockets Layer) ensures that data cannot be read by other computers as it travels between your browser and our server. Digital Certificates allow you to verify that your browser is communicating with our server and not another server posing as our server. Member Numbers, PINs (Personal Identification Numbers), your date of birth and other personal details are also used to verify your identity. In order to provide a banking service on the Internet, it is necessary for information to securely pass between your computer and our server.

Security Definitions

Your Browser - As secure encryption advances, browsers need to be updated to avail of the most up-to-date improvements in secure communications. We recommend that you use an up to date browser. At the very least we recommend that you use Internet Explorer, Google Chrome, Firefox, Opera or Safari

Cookies - A cookie is a piece of information that our server gives to your browser once your browser has established a secure session. The cookie basically tells our system that a secure session has already been established with your computer. Without the cookie data, you would have to login every time your browser requested any information from our server. When you click the Logout button to leave the Members Area, the cookie data is deleted from the system thus breaking the link between your PC and our server. Clicking on the Logout button ensures that you securely terminate the service.

Caching - Caching is temporarily storing of information either in your computer's memory or its hard drive. When you view a page on the Internet, your browser may keep a copy of that information locally. This can be very useful for quickly retrieving pages that you have visited previously. However it may cause problems when the website has been changed, in which case you could be viewing out-of-date or even incorrect information. Your cache can be cleared.